Customer service at Compman.co.uk

Wednesday, March 22nd, 2006

For some time now I have been ordering my computer books from Computer Manuals - a UK based on-line retailer. Apart from being very reasonably priced, their big advantage was that they only sold computer books, so, if I needed to find something quickly, I could just type the author’s surname into the search box and hey presto up would come a few books to choose between - unlike Amazon for example.
Recently they have started selling other books which meant that often searching by author meant I had to look through lots of books to find the one I wanted. OK, they had a quick search box that limited the results to computer books, but I prefer to go to the advanced search and look for stuff by author name. It’s the way I work.
Last week this irritance got to me so I emailed them and had a winge (it hadn’t been the best of days). About an hour later I had a reply, which impressed me. When I explained in a bit more detail, they responded within 24 hours to tell me they had changed the site to make my searches easier. (Obviously not only my searches, but, well, I was impressed). How’s that for service?

Well done Computer Manuals. Excellent service. One happy customer.

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